How can I pre-purchase my event ticket?
Ticketmaster is the ONLY authorised ticketing provider for Queensland Country Bank Stadium. For the full event calendar and direct ticket links, check out our What’s On page.
Do you have Corporate Hospitality Packages available for event days?
We sure do!
For North Queensland Cowboys match day corporate hospitality packages, please contact the North Queensland Cowboys directly on 1300 GO COWBOYS.
For corporate hospitality packages during special events such as concerts and other sporting events, please contact Queensland Country Bank Stadium directly for more information.
How do I find my entry gate?
Your Queensland Country Bank Stadium event ticket will identify your entry gate. There will be wayfinding signage external to the venue to assist you finding your gate. You can also checkout our Stadium Map for further assistance.
Will my bag be checked?
All bags may be subject to a security screening process. To avoid delays, please leave your bags at home.
Does Queensland Country Bank Stadium have cloaking facilities?
The Stadium has two cloaking facilities; one adjacent to Gate A and one adjacent to Gate E. Please check out the Stadium Map to view these locations.
Does the stadium have Conditions of Entry?
Yes. See the Conditions of Entry for more information.
What happens if it’s raining on event day?
Events will still go ahead, rain, hail or shine, unless there are any safety concerns for the patrons, athletes or artist.
As the stadium is an open aired stadium, there is no guarantee that patrons will not be exposed to the rain or wind. As a general rule, the further back your seats are located within a stand, the less chance you have of being exposed to the elements. There can however, be no guarantees.
Can I bring in an umbrella?
Umbrellas are permitted into the Stadium provided they do not obstruct the views of other patrons. We recommend you bring a jacket and/or poncho if rain is forecast.
As the Stadium is an open aired stadium, there is no guarantee that patrons will not be exposed to the rain or wind. As a general rule, the further back your seats are located within a stand, the less chance you have of being exposed to the elements. There can however, be no guarantees.
Can I purchase merchandise at Queensland Country Bank Stadium?
There are two dedicated permanent merchandise outlets. These are located on Ground Level South (inside Gate E) and Level 1 in the North-East corner.
Each event may have additional temporary merchandise outlets located around the venue. Please see the Customer Service staff on event days and they will direct you to the closest merchandise outlet.
Where can I park on event days at Queensland Country Bank Stadium?
There is no onsite parking for the general public at Queensland Country Bank Stadium on event days. See the Getting Here page for all your transport information.
Can I bring my own food and drinks?
Patrons are permitted to bring in their own homemade food and sealed water bottles (up to 1.25L). There is also a wide variety of food and beverage options within the Stadium.
Patrons are not permitted to bring their own commercially packaged food or beverages. See the Conditions of Entry for more information.
Does the stadium have a dress code?
In general public areas patrons must be appropriately dressed for a public space and must be wearing shoes. Patrons without shoes will not be permitted into the venue.
All corporate areas have a minimum dress code standard of smart casual, however, the dress code standard may be more strict depending on the specific event. Please get in touch with the team or promoter of the event to find out more.
Can I exit and re-enter Queensland Country Bank Stadium during the event?
Yes. Please ensure you retain your event ticket to scan out of the venue (adjacent to your entry gate) and then re-enter through the turnstiles.
Can I bring a pram / stroller / baby capsule into Queensland Country Bank Stadium?
We encourage patrons to consider leaving their pram or pusher at home. However should you wish to bring your pram or pusher please note it cannot be taken into the seating bowl for safety reasons. You can choose to either cloak your pram or pusher at the Gate A or Gate E cloak room on entry, or leave it under the stairwell closest to your seat. Please note stairwells are not secured and patrons leave items in these locations at their own risk.
What should I do if I experience anti-social behavior at an event?
Please see Customer Service or Security Staff at the venue to report anti-social behaviour.
Can I arrange for a personal message to be put up on the big screens during an event?
All message enquires must be made with the team (e.g. North Queensland Toyota Cowboys) or promoter of the event. The stadium is not able to provide permission for these messages.